THE FIRST FORM — Oversized Hoodie PKR 7,775 THE FIRST FORM — Oversized Hoodie PKR 7,775 
Built for the ones who don't stop. Heavyweight fabric, oversized cuts, quiet confidence.
Ten categories. One mindset. Find your fit.
THE HUSTLER isn't just a clothing label. It's for the ones building something from nothing — the late nights, the early alarms, the work nobody claps for.
It's for people starting again. People who keep moving when no one's watching. People who understand that noise is cheap, and results speak for themselves.
Mindset, street culture and the work behind the work.
Show us your hustle. Select a portrait to read the story.
450 GSM heavyweight cotton fleece. Oversized streetwear fit. Brushed interior for warmth without the bulk.
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THE HUSTLER®
Every Order. Every Detail. Delivered with Purpose.
At THE HUSTLER®, we believe the customer experience matters just as much as the product. From your first order to the moment your 1st Drop Hoodie arrives at your doorstep, we aim to make every step transparent, reliable, and professional.
This Shipping & Delivery Policy explains how we process, dispatch, and deliver orders placed through our official website.
THE HUSTLER® currently serves customers across Pakistan, subject to courier availability and service coverage.
We aim to deliver to major cities and other serviceable locations throughout Pakistan. Delivery availability may vary depending on your area and the courier partner's network.
If a location is not serviceable, our team may contact you to discuss available alternatives.
Every order goes through an order verification and processing stage before dispatch.
Orders placed on weekends, public holidays, or during promotional campaigns may require additional processing time.
THE HUSTLER® 1st Drop may include products offered through a pre-order release.
A pre-order reserves your selected item but does not mean it will be dispatched immediately.
Estimated dispatch timeframe: As stated on the relevant product page or at checkout.
The dispatch estimate may differ from the courier's delivery timeframe. If a significant delay occurs, we will make reasonable efforts to inform affected customers and provide an updated estimate.
If we are unable to fulfil a confirmed order, we will contact you regarding the appropriate resolution, including a refund where applicable.
Delivery timelines begin after dispatch, not when a pre-order is placed.
Estimated delivery times may vary according to destination, courier operations, weather conditions, public holidays, and other circumstances.
Our delivery estimates are provided for guidance and are not guaranteed dates unless explicitly confirmed as such.
Customers will be notified of material changes where reasonably possible.
Applicable shipping charges will be displayed at checkout or communicated before order confirmation.
Shipping fees may vary based on destination, parcel size or weight, courier service, and any promotional offer in effect.
If free shipping is offered, the applicable eligibility conditions will be displayed with the offer.
No undisclosed shipping charge should be added to a confirmed order without the customer's agreement, except where permitted by applicable law.
Once your order has been dispatched, tracking details will be shared through the contact method available for your order, where supported by the courier.
You can use the tracking reference to follow your shipment through the courier's official tracking service.
Please allow time for the courier's tracking system to update after dispatch.
If tracking information is unavailable or your shipment appears delayed, contact our customer support team with your order number.
Customers are responsible for providing accurate and complete delivery information at checkout, including:
Please review your information carefully before submitting your order.
If you need to correct an address or contact number, contact us as soon as possible. Changes may not be possible once an order has been packed, dispatched, or transferred to the courier.
A delivery attempt may fail if the recipient is unavailable, the address is incomplete, the phone number is unreachable, or the courier cannot access the delivery location.
Where supported by the courier, another delivery attempt may be arranged.
If a shipment is returned to THE HUSTLER®, our team will contact you to discuss the available next steps. Any additional delivery charges will be communicated before they are applied and handled in accordance with applicable law.
Although we work to ensure a smooth delivery experience, delays or shipment issues can occasionally occur.
If your order is delayed beyond the expected delivery window, appears lost, or arrives with visible shipping damage, contact us promptly.
Please provide your order number and any relevant photographs or tracking information so we can investigate with the courier and determine an appropriate resolution.
THE HUSTLER® will handle eligible claims in accordance with the applicable order terms and consumer-protection requirements.
We encourage customers to inspect their parcel and product promptly after delivery.
If you receive an incorrect, defective, or damaged item, contact our support team as soon as possible with your order number and clear photographs of the item and packaging.
Please retain the original packaging until your concern has been reviewed. Eligible returns, exchanges, or refunds will be handled under our Returns & Refund Policy.
Nothing in this section limits any mandatory rights available under applicable law.
If Cash on Delivery is offered for your order, payment must be made according to the courier's collection procedure at the time of delivery.
COD availability may depend on the delivery location, order value, product, and verification requirements.
Orders requiring advance payment will be processed according to the payment terms displayed at checkout.
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, road closures, public holidays, courier disruptions, security restrictions, or other operational interruptions.
Where reasonably possible, we will communicate significant delays and provide updated delivery information.
THE HUSTLER® may update this Shipping & Delivery Policy as our delivery operations evolve.
For confirmed orders, applicable terms will be handled consistently with the terms communicated at purchase and any mandatory legal requirements.
Customers should review the latest policy when placing a new order.
For shipping, delivery, or tracking assistance, contact us through the official contact details provided on our website.
To help us resolve your query efficiently, include your order number, registered phone number, and a brief description of the issue.
At THE HUSTLER®, we are building more than a clothing brand. We are building a standard of quality, transparency, and trust.
Thank you for being part of the journey and supporting THE HUSTLER® 1st Drop.
THE HUSTLER® — BUILT FOR THE DRIVEN.
THE HUSTLER®
Our Standard Is Quality. Your Trust Is Our Priority.
At THE HUSTLER®, we believe premium streetwear should be backed by a reliable customer experience. Every order deserves care, every product deserves proper quality inspection, and every customer deserves to be treated fairly.
This policy explains how we handle return requests, size exchanges, incorrect orders, damaged deliveries, and defective products purchased through our official website.
Please review this policy before placing your order.
We want you to be satisfied with your purchase from THE HUSTLER®.
If your order arrives defective, damaged, incorrect, or materially different from the product described, please contact us so we can assess the issue and arrange an appropriate resolution.
Returns and exchanges for reasons such as size preference, fit, or a change of mind are subject to the conditions stated below, the terms displayed at purchase, and applicable consumer-protection laws.
A return request may be considered when:
To help us assess your request, the product should generally be unused, unwashed, unaltered, and returned with its original tags, labels, and packaging where reasonably possible.
These conditions do not override applicable rights relating to defective, incorrect, or non-conforming products.
THE HUSTLER® aims to provide an appropriate exchange process for eligible purchases.
If your selected size does not fit as expected, you may request an exchange, subject to:
Please consult the Size Guide before placing your order, particularly for oversized and relaxed-fit garments.
Requests to exchange a product for a different colour, design, or item may be considered subject to stock availability and our applicable exchange terms.
Limited-edition products and first-drop items may have restricted replacement availability. If a suitable replacement is unavailable, we will communicate the available resolution.
Quality matters to us. If you receive a product with a manufacturing defect, damage, or an error in fulfilment, contact our customer support team promptly.
Examples may include:
Minor variations in colour reproduction, garment texture, or handmade finishing may occur. However, this does not exclude genuine defects or material differences from the advertised product.
After reviewing your request, we may offer an appropriate remedy, which may include repair, replacement, exchange, or refund, depending on the circumstances, availability, and applicable law.
We will communicate the proposed resolution before proceeding.
Please submit your return or exchange request within [insert confirmed number of days] calendar days of delivery.
We recommend reporting visible damage, incorrect items, or suspected manufacturing defects as soon as possible so that the issue can be assessed efficiently.
The request timeframe does not reduce any longer or non-waivable rights available under applicable law.
Please follow these steps:
Reach our team through the official contact details on our website.
Provide your order number, registered phone number, and reason for the request.
Where relevant, share clear photographs or a short video showing the issue, product label, and packaging.
Our team will review the information and inform you whether the request is approved, requires further assessment, or needs additional details.
If approved, follow the return shipping and packaging instructions provided by our team.
Please do not send a product back without first obtaining the applicable return instructions, unless the law requires otherwise.
Shipping costs will be handled according to the reason for the return and applicable law.
We will communicate any customer-payable charges before the exchange or return proceeds.
Where a refund is approved or legally required, we will explain the refund amount, payment method, and expected processing procedure.
Refunds will generally be returned through the original payment method where practicable. An alternative method may be agreed upon where appropriate.
The time taken for the funds to appear in your account may depend on your bank, payment provider, or payment method.
Delivery charges and other fees will be treated in accordance with the applicable order terms and consumer-protection requirements.
Subject to applicable law, the following may not qualify for a return or exchange solely because of a change of mind:
Important: These exclusions do not remove any applicable rights concerning defective, incorrect, misdescribed, or non-conforming products.
THE HUSTLER® 1st Drop may include limited-release hoodies offered through pre-orders.
Pre-order products are subject to the same commitment to quality and accurate fulfilment as other products.
Please review the Size Guide and Pre-Order Policy before confirming your purchase.
Returned products may be inspected to establish the nature of the issue and determine the appropriate resolution.
Normal wear and tear, accidental damage after delivery, misuse, or unauthorised alterations may not qualify as manufacturing defects.
A request will not be rejected solely because the customer cannot provide a particular form of evidence where such a requirement would conflict with applicable law.
THE HUSTLER® may update this policy as our products and operations evolve.
The applicable terms for a confirmed order will be handled consistently with the terms communicated at purchase and any mandatory legal requirements.
For return, exchange, refund, or product-quality assistance, contact us through the official contact details published on our website.
Please include your order number and a clear description of your concern so our team can assist you efficiently.
THE HUSTLER® is built on ambition, identity, and a commitment to doing things properly.
Your trust is part of our brand. We aim to handle every genuine product concern with transparency, fairness, and professionalism.
THE HUSTLER® — BUILT FOR THE DRIVEN.
THE HUSTLER®
Your Privacy. Your Trust. Our Responsibility.
Effective Date: [Insert publication date]
Last Updated: [Insert update date]
At THE HUSTLER® (“we,” “our,” “us,” or “the Brand”), we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, browse our collections, create an account, place an order, participate in a pre-order release, or communicate with our team.
By using our website, you acknowledge that you have read this Privacy Policy. Where consent is required by applicable law, we will seek your consent before carrying out the relevant processing.
Depending on how you interact with our website, we may collect the following categories of information.
Payment card or banking details are handled by the relevant payment provider where applicable. We do not intentionally store complete payment card details on our own systems unless expressly disclosed and lawfully supported.
If you create an account, we may collect account identifiers, authentication information, saved preferences, and related account activity necessary to operate the service securely.
When you visit our website, we may collect certain technical information, including:
If you contact us, we may retain the information you provide in customer support messages, emails, order enquiries, complaints, and feedback.
We aim to collect only information reasonably necessary for legitimate business purposes.
We may use your information to:
We do not intend to use personal information for purposes incompatible with those explained in this policy without an appropriate legal basis or notice where required.
When you reserve a product from THE HUSTLER® 1st Drop, we may use your information to:
Pre-order information may be shared with the service providers needed to fulfil your reservation, such as payment processors, logistics companies, and authorised operational partners.
Payments may be processed through third-party payment providers or financial institutions, depending on the payment options offered at checkout.
These providers may process transaction information under their own privacy policies and security procedures.
We may receive payment confirmations, transaction references, and payment status information necessary to manage your order.
We do not control the independent privacy practices of third-party payment providers. Please review their applicable privacy notices when using their services.
Our website may use cookies, pixels, local storage, and similar technologies to support functionality and understand website usage.
These technologies may be used to:
Where required, non-essential cookies and tracking technologies will be used only after the appropriate consent has been obtained.
You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.
We do not sell your personal information as a business practice.
We may share relevant information with the following categories of recipients where necessary and lawful:
Service providers: Website hosting, e-commerce platforms, cloud services, analytics providers, customer support tools, and technical maintenance partners.
Payment providers: Banks, payment gateways, and transaction verification services.
Delivery partners: Courier companies and logistics providers that require delivery information to transport your order.
Professional advisers: Legal, accounting, auditing, and compliance professionals where necessary.
Authorities and legal recipients: Government bodies, regulators, courts, or law enforcement agencies where disclosure is legally required or otherwise lawfully justified.
Business transfers: Information may be transferred as part of a merger, restructuring, or sale of business assets, subject to appropriate safeguards and applicable law.
Service providers should receive only the information reasonably necessary to perform their assigned functions.
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, accounting, dispute resolution, security, and legal compliance.
Retention periods may vary depending on the type of information and the circumstances in which it was collected.
When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements.
We use reasonable technical, organisational, and administrative safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.
Depending on our website infrastructure, safeguards may include access controls, secure connections, authentication protections, and security monitoring.
No website, digital platform, or electronic transmission can be guaranteed to be completely secure. We therefore encourage customers to protect their account credentials and contact us if they suspect unauthorised activity involving their account.
Depending on applicable law and the circumstances of processing, you may have the right to:
To exercise an applicable right, contact us using the official contact details on our website.
We may need to verify your identity before responding to certain requests. Some information may need to be retained where required by law or necessary to resolve outstanding transactions or disputes.
Marketing preferences: You can unsubscribe from promotional emails through the unsubscribe link where available or contact us to request removal from marketing communications. Transactional messages relating to existing orders may still be sent when necessary.
Our website is intended for customers who are legally able to make purchases under applicable law.
We do not knowingly collect personal information from children in circumstances where doing so is prohibited or requires consent that has not been obtained.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
Some of our website, hosting, analytics, payment, or other service providers may process information in countries outside Pakistan.
Where personal information is transferred internationally, we aim to use appropriate safeguards and comply with applicable legal requirements governing such transfers.
The protections available to your information may vary by jurisdiction.
Our website may contain links to third-party websites, social media platforms, payment services, or courier tracking pages.
These external services operate under their own terms and privacy policies. THE HUSTLER® is not responsible for the independent privacy practices of third-party websites that we do not control.
We encourage you to review the relevant privacy notices before providing information directly to those services.
We may update this Privacy Policy to reflect changes in our website, business operations, service providers, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Where required by applicable law, we will notify customers or seek consent before implementing material changes that require it.
If you have questions about this Privacy Policy, want to make a privacy request, or wish to raise a concern about how your information is handled, please contact us through the official contact details published on our website.
Business: THE HUSTLER®
Website: [Insert official website URL]
Privacy Email: [Insert official privacy contact email]
Business Address: [Insert registered business address, if applicable]
Please include enough information for us to identify your enquiry without sending unnecessary sensitive information.
At THE HUSTLER®, we aim to build customer relationships through transparency, accountability, and trust.
Thank you for being part of our journey.
THE HUSTLER® — BUILT FOR THE DRIVEN.
THE HUSTLER®
Clear Terms. Quality Products. A Standard Built on Trust.
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Welcome to THE HUSTLER®. These Terms of Sale govern purchases made through our official website, including regular product orders, limited releases, and pre-orders.
By placing an order, you agree to the applicable terms outlined below. Please read them carefully before completing your purchase.
These Terms of Sale must be read alongside our Privacy Policy, Shipping & Delivery Policy, Pre-Order Policy, and Returns, Exchanges & Defective Product Policy.
Nothing in these terms excludes or limits any consumer rights that cannot lawfully be excluded or limited under applicable law.
THE HUSTLER® is a fashion and streetwear brand offering apparel and related products through its official online storefront.
Throughout these terms, “THE HUSTLER®,” “we,” “our,” and “us” refer to the business operating the website. “You,” “your,” and “customer” refer to any individual placing an order.
Our official website is the primary source for product information, current prices, promotions, and purchase terms.
By placing an order, you confirm that:
Where a customer is not legally able to enter into a purchase agreement independently, the involvement or consent of a parent, guardian, or other authorised person may be required under applicable law.
We aim to display accurate product descriptions, photographs, colours, sizes, materials, fit information, and other relevant specifications.
Product images are intended to represent the actual product as closely as reasonably possible. Minor differences in colour reproduction may occur due to screen settings, lighting, photography, or production processes.
Any material product specification, design, colour, or feature communicated at the time of purchase will be handled in accordance with the applicable order terms and consumer-protection requirements.
Product availability may vary by size, colour, collection, and release.
THE HUSTLER® may offer products across different collections, design categories, and quality or styling tiers.
The features, materials, artwork, branding, and pricing applicable to each product will be described on its respective product page.
Customers are responsible for reviewing the selected product's description, size guide, and specifications before ordering.
All product prices will be displayed on the relevant product page and at checkout.
Unless expressly stated otherwise, prices will be displayed in Pakistani Rupees (PKR).
Applicable delivery charges, taxes, and other fees will be disclosed before the order is submitted.
Promotional prices, launch offers, discount codes, and limited-time deals are subject to the conditions and validity periods communicated with the relevant offer.
The price applicable to a confirmed order will be handled consistently with the terms presented at purchase and applicable law.
If an obvious pricing or technical error occurs, we will take reasonable steps to notify affected customers and resolve the issue lawfully. We will not treat a submitted order as permission to impose an undisclosed price increase.
Submitting an order through our website constitutes an offer to purchase the selected products under the terms displayed at checkout.
An automated order acknowledgement confirms receipt of your order but does not necessarily constitute final acceptance.
Order acceptance and confirmation will be communicated through the checkout process or an appropriate confirmation message, depending on the ordering system used.
We may need to review or verify an order where necessary to address payment issues, suspected fraud, stock discrepancies, incorrect information, or technical errors.
If we cannot accept or fulfil an order after payment has been collected, we will notify you and arrange an appropriate resolution, including a refund where applicable.
Available payment methods will be displayed at checkout.
Depending on the options offered, payments may be accepted through supported online payment services, bank transfers, or Cash on Delivery (COD).
By submitting payment information, you confirm that you are authorised to use the selected payment method.
Orders requiring advance payment will generally be processed after payment confirmation. COD orders may be subject to order verification before dispatch.
Payment processing may be handled by third-party financial institutions or payment providers under their applicable terms and privacy policies.
Certain products, including THE HUSTLER® 1st Drop Hoodie, may be offered through a pre-order or limited-release arrangement.
A pre-order allows customers to reserve an item before its scheduled dispatch period. It does not necessarily mean the product is immediately available for shipment.
Pre-order purchases are subject to:
If a significant delay occurs, we will make reasonable efforts to communicate updated information.
If we cannot fulfil a confirmed pre-order, we will notify the customer and provide an appropriate resolution, including a refund where applicable.
Please review the separate Pre-Order Policy before placing a reservation.
Orders will be shipped to eligible delivery addresses using the delivery options available at checkout.
Processing and delivery times vary according to product availability, order verification, destination, courier operations, and other relevant circumstances.
Pre-order dispatch estimates are separate from the courier's delivery timeframe.
Delivery dates are estimates unless expressly confirmed as guaranteed. We will make reasonable efforts to communicate material delays.
Customers must provide accurate contact details and delivery addresses. Changes requested after dispatch may not be possible.
Further details are available in our Shipping & Delivery Policy.
Customers may request cancellation by contacting us as soon as possible.
Whether a cancellation can be processed may depend on the order's status, whether production or fulfilment has begun, whether the parcel has been dispatched, the terms communicated at purchase, and applicable law.
A cancellation request does not automatically mean that the cancellation has been approved.
Where an order cannot be fulfilled or cancellation is otherwise required or permitted, the applicable refund or other resolution will be communicated to the customer.
For pre-orders, please also review our Pre-Order Policy.
Returns, exchanges, and refunds are handled according to our Returns, Exchanges & Defective Product Policy and applicable law.
Eligibility may depend on the reason for the request, the condition of the product, the time of notification, product availability, and the circumstances of the order.
Products that are defective, damaged, incorrect, or materially inconsistent with their confirmed description will be addressed through the applicable remedies.
Any disclosed conditions concerning change-of-mind returns or size exchanges will not override mandatory consumer rights.
Approved refunds will be processed through the applicable payment method or another agreed method where appropriate. Bank or payment-provider processing times may vary.
Customers should review the product's Size Guide and fit description before placing an order.
Garment measurements and fit can vary by style and design. Customers should consider the stated measurements rather than relying solely on a standard size label.
An incorrect size selection does not automatically establish a product defect. However, eligible size exchanges will be handled under the applicable exchange terms.
Promotional offers may apply to selected products, collections, sizes, or periods.
Each promotion is subject to the conditions communicated with the offer, including any eligibility criteria, expiry date, stock limitations, or restrictions on combining discounts.
Promotions will not be applied retrospectively unless the offer expressly permits it or applicable law requires it.
We reserve the right to correct promotional display errors and to end or amend offers for future purchases, subject to applicable law and the terms of orders already confirmed.
We aim to provide products that meet their published specifications and our intended quality standards.
Products may undergo quality inspection before dispatch.
If you receive a defective, damaged, incorrect, or non-conforming product, please contact us with your order details and relevant evidence so we can assess the issue.
Nothing in these terms removes any applicable remedy for products that fail to meet mandatory legal standards.
Customers are responsible for:
We may take proportionate action where there is credible evidence of fraud, abuse, unauthorised activity, or misuse of the ordering system, subject to applicable law.
THE HUSTLER® name, logo, branding, original artwork, product imagery, graphics, written content, and other original website materials may be protected by intellectual-property laws.
Purchasing a product does not transfer ownership of the brand's trademarks, original artwork, or other intellectual-property rights to the customer.
You may not reproduce, distribute, commercially exploit, or use our protected materials without permission, except where permitted by law.
We aim to keep our website available and functioning reliably. However, interruptions may occur due to maintenance, connectivity issues, technical failures, cybersecurity incidents, or third-party service disruptions.
We may update product listings, website features, and operational processes as necessary.
Where a technical error materially affects a confirmed order, we will make reasonable efforts to resolve the issue fairly and in accordance with applicable law.
To the extent permitted by applicable law, THE HUSTLER® will not be responsible for losses that are indirect or unforeseeable and do not arise from a breach of our applicable obligations.
Nothing in these terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any non-waivable consumer rights or remedies.
Personal information collected during the purchase process will be handled in accordance with our Privacy Policy.
Information may be used where necessary to process payments, fulfil orders, arrange delivery, provide customer support, manage returns, prevent fraud, and meet legal obligations.
Please review our Privacy Policy for further details about data collection, use, retention, and disclosure.
These Terms of Sale are intended to operate in accordance with the laws applicable to the transaction and the business.
If a dispute arises, we encourage customers to contact us first so we can attempt to resolve the matter fairly and efficiently.
Nothing in this section prevents a customer from exercising a statutory right, making a complaint to a competent authority, or pursuing an available legal remedy.
The application of any particular court's jurisdiction will be determined in accordance with applicable law.
We may revise these Terms of Sale to reflect changes in our business, products, website functionality, or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
Changes will apply to future orders from the applicable effective date. Confirmed orders will be handled consistently with the terms communicated at purchase and applicable law.
For questions about purchases, order confirmation, payments, cancellations, or these Terms of Sale, contact us through the official contact details published on our website.
Business: THE HUSTLER®
Website: [Insert Official Website URL]
Email: [Insert Official Customer Support Email]
Business Address: [Insert Business Address, if applicable]
Please include your order number when contacting us about an existing purchase.
Every product represents our identity. Every order represents your trust.
Thank you for choosing THE HUSTLER® and being part of our journey.
THE HUSTLER®
Your account. Your Hustler ID. Your place in what comes next.
The Inner Circle is THE HUSTLER® membership. It starts with a free account: you get your own Hustler ID straight away (it looks like TH-7KQ2M9XD), and it stays yours.
Create an account with your name, email and mobile number, then confirm your email with the link we send you. If you have ordered from us before, create your account with your order number instead, so your orders appear in it.
Create an account or sign in →
Your account shows exactly where you stand. Each status is worked out from facts, never chosen by hand:
You have an account but have not joined The First 50.
You have joined, and your email still needs confirming.
Your email is confirmed and places are open. A place is yours when your First Drop pre-order is paid.
Your First Drop pre-order is paid. Your place has its own number — for example No. 017 — and that number is never given to anyone else.
Every place is taken. If a place is released (a pre-order that was never paid), it opens again for everyone eligible.
Your account cannot take part right now — for example, the campaign has closed. Contact us if you think this is a mistake.
Fifty founding places, each numbered. Joining is free and does not reserve anything; only a paid First Drop pre-order confirms a place. See the live places →
Your account has a personal invite link. A friend counts when they create an account through it and confirm their email within the time shown in your account (30 days unless we announce otherwise). You see how many, never who. There are no rewards for invitations at the moment. If you arrive through a friend's link, the shop notes that visit (not who you are) so it can count for them if you register.
Member benefits will be announced here. Nothing is promised until it is written on this page.
We use your details for your account and orders only. You can download your data or ask us to delete it from your account at any time (see the Privacy Policy). Your name and story appear on The First 50 page only if you ask for it and our team approves it.
THE HUSTLER®
We're Here to Help. You're Part of the Hustle.
At THE HUSTLER®, our relationship with you goes beyond clothing. From discovering your favourite design to receiving your first 1st Drop Hoodie, we're committed to making your experience smooth, transparent, and reliable.
Whether you have a question about a product, need help with a pre-order, want to check a delivery, or require assistance with an existing purchase, our support team is here to help.
Need an update on your order or help confirming a purchase? Contact us with your order number, and our team will assist you with the relevant information.
Have questions about reserving your first THE HUSTLER® hoodie? We can help you understand the pre-order process, estimated dispatch timeframe, order confirmation, and available payment options.
Need assistance with delivery details, shipment tracking, a delayed parcel, or an address correction? Reach out to us as soon as possible so we can review your request.
Need help with a size exchange, incorrect product, damaged delivery, or suspected manufacturing defect? Contact our support team and provide your order details so we can guide you through the applicable process.
Not sure which size, fit, fabric, or design is right for you? We're happy to help you make a more informed choice before placing your order.
Have a suggestion, collaboration enquiry, or question about THE HUSTLER®? We'd love to hear from you.
For assistance with an order or a general enquiry, please use the official contact channels listed below.
Customer Support Email: [Insert Official Support Email]
WhatsApp Support: [Insert Official WhatsApp Number]
Official Website: [Insert Official Website URL]
Business Location: Pakistan
Please use the contact information published on our official website to ensure your enquiry reaches the correct team.
Our team aims to respond to enquiries as promptly as possible.
Support Hours: [Insert Business Days and Hours]
Time Zone: Pakistan Standard Time (PKT, UTC+5)
Messages received outside business hours, on weekends, or during public holidays may be answered on the next working day.
Response times may vary during launch campaigns, limited drops, promotional events, and periods of high order volume.
To help us resolve your enquiry efficiently, please provide:
For privacy and security, do not send your password, complete payment-card details, banking PIN, or other sensitive authentication information.
Order confirmations, dispatch notifications, and tracking details will be provided through the communication channels supported by our ordering system.
If you have not received an expected update, please check your email inbox, spam folder, or relevant messaging application before contacting us.
For pre-order products, please refer to the estimated dispatch timeframe communicated on the relevant product page and our Pre-Order Policy.
If your product arrives damaged, defective, incorrect, or materially different from the confirmed order, please contact us promptly.
Our team will review your concern and explain the next steps in accordance with our Returns, Exchanges & Defective Product Policy.
For size exchanges, cancellation requests, and refunds, please review the relevant policy before submitting your request.
Visit the relevant product page on our official website, review the available sizes and terms, and follow the checkout instructions.
Use the order confirmation or tracking details provided to you. If you need further assistance, contact support with your order number.
Contact us as soon as possible. Address changes depend on the order's processing and dispatch status and may not be possible once the parcel has been handed to the courier.
Contact our support team and refer to the applicable Returns & Exchanges Policy. Exchanges depend on eligibility and stock availability.
Contact us with your order number, a description of the issue, and clear photographs where relevant. We will review the matter and guide you through the appropriate resolution.
At THE HUSTLER®, we value transparency, accountability, and respect.
We aim to provide clear information, respond professionally, and handle customer concerns fairly. Every enquiry matters, and every interaction is an opportunity to strengthen the trust behind our brand.
Thank you for choosing THE HUSTLER® and being part of our first drop.
We're building more than a clothing brand. We're building a community driven by ambition, individuality, and the courage to move forward.
THE HUSTLER® — BUILT FOR THE DRIVEN.
